Folks,
Good, bad or ugly, Mythic has always had the integrity to stand up
for what we think is the right thing to do in any situation. I don’t
expect everyone to agree but I’ve never intentionally made a decision
to hurt the community and/or our players and I don’t intend to start
now. For the last couple of days we’ve been dealing with a very
difficult and complicated situation. Sadly, there are lots of moving
parts and sometimes it takes both a bit of elbow grease to get things
working properly.
Here’s where we stand right now. As of this morning,
we deactivated a large number of accounts and ended the Head Start for
our game. At the same time, we’ve been in touch with the retailers,
both online and brick-and-mortar, and while we are getting great data
on the number of people who will get their game today; there is still a
relatively small number of people who won’t be able to get them due to
shipping issues (no matter what the issues are, whose fault, etc.).
So,
after a lot of conversations I’m happy to announce that over the next
few hours we are going to extend the grace period for all customers of
Amazon, GoGamer and the EA Store till the 22nd of September. Based on
the data we have gathered, these companies account for just about all
the customers that were concerned about their chance to get into the
game today. Thus, if you currently have an account with us, you’ll be
able to get back into the game while you wait for your game to be
delivered. Of course, all characters are still intact and no billing of
any credit card has taken place (it couldn’t, the account still has
free time on it) since the accounts were simply deactivated not wiped.
We have been assured by all the brick-and-mortar retailers that they
got their shipments in the stores already so if you needed to go to a
store to pick up your game, the units are in stock everywhere. We will
be monitoring the situation closely over the next twenty-four hours of
course.
As I’ve said countless times, we will do the best we can in any
situation to make it right and I hope you agree with have done so
again. I thank the community for its support, especially for this
rather thorny problem.
Mark
Update: 2:33 PM EDT - This offer has been extended to individuals who pre-ordered the Collector's Edition through The Source.
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Update on the Grace Period
